Terms & Conditions
TERMS & CONDITIONS
Welcome to Olivia's Closet. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.
ACCEPTANCE OF TERMS
By visiting our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions and all applicable laws and regulations.
If you do not agree with any part of these terms, please do not use our website.
COMPANY INFORMATION
Olivia's Closet is an online retail store offering fashion, accessories, and lifestyle products to customers across Canada and other supported locations.
For any questions regarding these terms, please contact:
Email: info@closet-olivia.com
ELIGIBILITY
You must be at least 18 years old or have permission from a parent or legal guardian to use our website and place orders.
PRODUCTS & PRICING
We strive to ensure all product descriptions, images, and prices displayed on our website are accurate.
However, Olivia's Closet reserves the right to:
• Correct pricing errors
• Update product information
• Modify product availability
• Discontinue products at any time without prior notice
Product colors may vary slightly depending on screen settings and device displays.
ORDERS
After placing an order, you will receive an order confirmation email.
Receipt of an order confirmation does not guarantee acceptance of your order. We reserve the right to cancel or refuse orders for reasons including but not limited to:
• Product unavailability
• Payment issues
• Suspected fraud
• Incorrect pricing
• Incorrect customer information
If an order is cancelled after payment has been received, a full refund will be issued.
PAYMENT
All payments must be completed before an order can be processed and shipped.
We accept secure payment methods offered through our checkout system.
Olivia's Closet does not store complete credit card information on its servers.
SHIPPING
Orders are generally processed within 1–3 business days.
Estimated delivery times are 5–10 business days depending on location and shipping conditions.
Delivery times are estimates only and are not guaranteed.
Olivia's Closet is not responsible for delays caused by:
• Shipping carriers
• Customs inspections
• Weather conditions
• Public holidays
• Circumstances beyond our control
RETURNS & REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in our return policy.
CUSTOMER RESPONSIBILITIES
Customers are responsible for:
• Providing accurate billing and shipping information
• Maintaining account security
• Reviewing product information before purchase
• Complying with applicable laws and regulations
INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
• Logos
• Product images
• Graphics
• Text
• Website design
• Branding materials
is the property of Olivia's Closet and may not be copied, reproduced, distributed, or used without written permission.
PROHIBITED USE
You agree not to:
• Use the website for unlawful purposes
• Attempt unauthorized access to our systems
• Distribute harmful software or malicious code
• Interfere with website functionality
• Misrepresent your identity or information
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Olivia's Closet shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our maximum liability shall never exceed the amount paid for the applicable order.
DISCLAIMER
All products and services are provided on an "as available" and "as is" basis.
While we strive to provide accurate information, we do not guarantee that our website will always be uninterrupted, error-free, or completely secure.
PRIVACY
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
CHANGES TO THESE TERMS
Olivia's Closet reserves the right to update, modify, or replace these Terms & Conditions at any time.
Updated versions will be posted on this page and become effective immediately upon publication.
GOVERNING LAW
These Terms & Conditions shall be governed and interpreted in accordance with applicable laws and regulations.
CONTACT INFORMATION
If you have any questions regarding these Terms & Conditions, please contact us:
Email: info@closet-olivia.com
Our customer support team responds within 24 hours.