Shipping Policy

SHIPPING POLICY

Thank you for shopping with Olivia's Closet.

We are committed to providing a smooth and reliable shopping experience. Please review our shipping information below.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

SHIPPING TIMES

We currently ship throughout Canada.

Estimated Delivery Time:
5–10 Business Days

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, customs inspections, or peak holiday periods.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Olivia's Closet may offer free shipping promotions on qualifying orders.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, please contact us immediately at info@closet-olivia.com.

While we will do our best to assist, we cannot guarantee modifications once an order has entered processing.

LOST OR DELAYED PACKAGES

If your package appears lost or significantly delayed, please contact us at info@closet-olivia.com.

We will work directly with the shipping carrier to investigate the issue and find a suitable solution.

DELIVERED BUT NOT RECEIVED

If tracking information shows that a package has been delivered but you have not received it, please:

• Check with household members or neighbors
• Verify the shipping address provided
• Contact the local delivery carrier

If you still cannot locate your package, contact our support team and we will assist you further.

CUSTOMS, DUTIES & TAXES

Any applicable customs duties, import fees, or local taxes imposed by local authorities are the responsibility of the customer.

CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Email: info@closet-olivia.com

Our customer support team responds within 24 hours.