Privacy Policy
PRIVACY POLICY
At Olivia's Closet, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, place an order, subscribe to our newsletter, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
If you have any questions regarding this policy or your personal information, please contact us at:
Email: info@closet-olivia.com
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us when you:
• Create an account
• Place an order
• Subscribe to marketing emails
• Contact customer support
• Participate in promotions, surveys, or giveaways
The information we collect may include:
• Full name
• Shipping and billing address
• Email address
• Phone number
• Date of birth (if provided)
• Payment and transaction details
• Device and browser information
• IP address
• Shopping preferences and website activity
HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfill orders
• Provide customer support
• Verify transactions and prevent fraud
• Improve our website and services
• Personalize your shopping experience
• Send order updates and service-related communications
• Deliver marketing emails when you have opted in
• Maintain website security and performance
ACCOUNT REGISTRATION
When creating an account with Olivia's Closet, you may be asked to provide your name, email address, and password. This information allows us to create and manage your customer account securely.
ORDER PROCESSING
When you place an order, we collect information necessary to complete your purchase, including your delivery details, purchased products, payment information, and order history.
This information is used to:
• Confirm your order
• Process payments
• Arrange shipping
• Provide tracking information
• Handle returns and refunds
• Deliver customer support
PAYMENTS
Payments are processed through trusted third-party payment providers. We only share the information required to complete your transaction securely.
Olivia's Closet does not store full credit card details on our servers.
SHIPPING AND DELIVERY
To fulfill your order, we may share your shipping information with trusted logistics and delivery partners. These providers only receive the information necessary to deliver your package safely and efficiently.
CUSTOMER SUPPORT
When contacting our support team, we may access your account and order information to assist with your request. Additional information you provide during communications may also be used to resolve issues and improve our service.
PERSONALIZED SHOPPING EXPERIENCE
We may analyze browsing activity, purchase history, and product interests to improve product recommendations and website functionality.
WEBSITE SECURITY
To protect our customers and our business, we may use device information, IP addresses, browser information, and transaction data to detect suspicious activity, prevent fraud, and improve website security.
SHARING OF INFORMATION
Olivia's Closet does not sell, rent, or trade your personal information to third parties.
We may share information with trusted service providers that assist us with:
• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Marketing services
• Fraud prevention
All service providers are required to protect your information and use it only for authorized business purposes.
DATA SECURITY
We implement industry-standard security measures to protect your information from unauthorized access, misuse, disclosure, or alteration.
All sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) encryption technology.
COOKIES
Our website uses cookies and similar technologies to improve functionality and enhance your shopping experience.
Cookies may be used to:
• Remember your preferences
• Save items in your cart
• Improve website performance
• Analyze visitor activity
• Personalize content and promotions
You can disable cookies through your browser settings, although some website features may not function properly as a result.
CHILDREN'S PRIVACY
Olivia's Closet does not knowingly collect personal information from children under the age of 13.
If we become aware that information has been collected from a child without appropriate consent, we will promptly delete that information.
POLICY UPDATES
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be posted on this page with a revised effective date.
CONTACT US
You may request access to, correction of, or deletion of your personal information at any time.
For all privacy-related inquiries, please contact:
Email: info@closet-olivia.com
We aim to respond to all inquiries within 24 hours.